Shipping Policy

New Zealand Delivery

We offer free postage within New Zealand.

Orders within New Zealand are 3-5 day delivery unless the purchase is made on a Friday.

NZ Courier is the default delivery company. All domestic orders are tracked and traced and require a signature for receipt of goods.

* Orders will not be processed on Saturdays, Sundays or National public holidays. They will be processed and sent on the next business day.

International Delivery

All items are sent via International courier and take 5-21 Working Days -

Zone A: Australia - International Courier $ 25.00
Zone B: South Pacific - International Courier $45.00
Zone C: East Asia & North America - International Courier $45.00
Zone D: UK & Europe - International Courier $50.00
Zone E: Rest of World - International Courier $50.00

Important note for international orders:

You may be subject to import duties and taxes levied by your country or other overseas authority once a shipment reaches your country. We are not responsible for these costs and they are not included in the shipping cost.

You may also be required to pay additional charges for customs clearance. You should contact your local customs office for further information on applicable duties, taxes, restrictions and fees.

Signature Required

A signature is required upon receipt of the goods for all orders. We send our carvings fully insured and this is a requirement of that insurance. Because of this it's a good idea to ship orders to a work address where it’s more likely there's someone you know who can sign for the order on your behalf.

You can track your order by clicking the link found in the shipping confirmation email which you will receive within two business days of placing your order.

Orders are dispatched during normal New Zealand business hours 8am – 3pm Monday to Friday (excluding Public Holidays). Delivery for domestic orders may take longer than the quoted overnight service because of the weekend. Products are received if accepted by a person at your nominated delivery address. Insurance only covers the delivery of the item to this nominated address. Shipping details must include a street address and daytime telephone number. Your order cannot be dispatched if these details are missing, however we will get in touch if we need more information.

Your order may be subject to import duties and taxes once it reaches the country it is being shipped to. Any fees will vary depending on the destination country and order value. If unsure, we recommend you contact the relevant overseas customs office to aid in making an informed purchase decision. Taonga By Timoti are not responsible for these fees and it will be the recipient of the goods who will be asked to pay upon delivery. Please consider this, especially when ordering gifts.

* Domestic orders are dispatched between 8am and 3pm Monday to Friday. It is an overnight delivery service to major cities unless your order is placed on a Friday, weekends or a public holiday.